Trade Me Sucks Customer Reviews and Feedback
Trade Me is the largest internet auction website operating in New Zealand. Managed by Trade Me Ltd., the site was founded in 1999 by New Zealand entrepreneur Sam Morgan, who sold it to Fairfax in 2006 for NZ$700 million. Trade Me was publicly listed as a separate entity on 13 December 2011 under the ticker "TME".
Kenndy shares her disappointing experience on sitejabber.com, "Have used TradeMe for years now and the service and fees are a disgrace to say the least! Fees are ridiculous, so many limitations and poor customer service - cost $1.99 plus GST to phone call them and service which is free from most businesses. TradeMe is no longer "A place where Kiwis buy and sell" it's full of overseas junk. Your better of using Facebook marketplace which is completely free, way easier to sell on and has way less limitations - you can list phone numbers, websites and message people without being charged."
Current Employee - Customer Service Representative says"Hi there, Thanks for taking the time to share your thoughts. We know we’ve been through a pretty rough couple of months and have been hit hard like a lot of Kiwi businesses due to the impacts of Covid19 and measures we’ve had to take as a business as a result. It’s pretty startling to hear about your current concerns around the workplace here and we’re sorry you feel like this. We want to hear how we can improve on being a great place to work so please come and speak to the People team confidentially so we can chat more about this."
Current Employee - Software Engineer says"The technology is behind the times, although work is underway to improve. It has lost a lot of the small company feeling that it used to have"
Former Employee - Anonymous Employee says"Hi there, I'm sorry to hear you don't feel you had a good experience working at Trade Me. Our core Customer Support team are highly valued part of the team, and we always aim to run a fair recruitment process when promoting internally. However, I would love to chat to you about your experiences as we're always looking to improve. Feel free to get in touch on email@example.com."
Former Employee - Customer Service Representative says"- "One size fits all" attitude - Favouritism - Out of touch managers - Unresponsive to progress and staff ideas - Overworked and overtired staff"
Former Employee - Anonymous Employee says"Highly reactive culture which appears to have been made worse by competitive pressures and new ownership (chasing profits). Teams and business units appear to operate in silo's with very little collaboration evident, lead by "energiser bunny drill sergeants" (as aptly stated on a previous review) who tend to be tail spinning without any strategic direction. Instead of patting each other on the back for the sheer volume of trivial projects teams can deliver, Trade Me really needs to focus on initiatives that improve the value proposition and have significance to its customers. Unfortunately that is just the start of the cultural issues. The leadership team appears to be extremely political in its selection criteria and managers are often promoted based on nepotism rather than talent. Unfortunately the result is that a number of subject matter experts have become frustrated and left. When you combine this with the latest round of poorly managed restructures, there has been a huge talent drain from the business which I foresee will continue until the leadership team addresses and remediates the culture."
Current Employee - Developer says"Massive restructure poorly managed New appointments during restructure were preselected while creating perception of fairness Post restructure - lack of structure and process Mass exit of top talent staff"
Former Employee - Account Manager says"Nothing bad comes to mind"
Current Employee - Developer says"- Poorly managed restructures and role disestablishments. Newly formed teams are lacking plans and roadmaps. - Lots of confusing, unanswered questions floating around about companies future. - Desperate measures being taken to increase profitability after new overseas owners came into play. - Strategies, projects and people constantly evaporate and are not replaced. - Christchurch office appears to have been thoroughly neglected and is now filled with empty desks."
Former Employee - Anonymous Employee says"It's an old boys club. They think they're forward thinking in perks and culture but they're behind most other organizations, especially in flexibility. Bad renumeration."
eddie00 says"all scams, silly websites"
Mi says"1. I did not realise that my balance has gone to zero! Their Ping! What kind of business they are doing! I couldn't believe it. 2. My rental property ad was removed by them! I left it to make sure everything goes well, and let the people know the ad will be taken down when it is confirmed. But, the staff could not wait! They took it down themselves. It means if the contract went wrong and if you have to advertise it again, you have to pay again. About $170 dollars for finding a renter."
Richard Welch says"I bought a computer off Trade Me-the operating system was clearly indicated but I did not know it was incorrect for the computer.It was uninstallable - according to Apple so would need to be taken to a specialist at some cost.I complained to Trade Me after seller didn't follow through on promised help.It has been 4 months now-I have provided all the details T/Me have asked for and they have finally said I need to go to the Disputes Tribunal.I paid with Ping so they charged the seller for this extra service and provided no support for me.They have also removed the call line from their system and seem to have removed the online chat feature from my account.Yesterday when the 'online chat' function worked they promised me a call 'soon'-that was nearly 24 hours ago-they have my home no. and my mobile no.They have not given their reason for not looking after me-the product was mis-described as having a clean install of an operating system(incorrect) and described as being good for general; admin-I cannot even install Microsoft Office and am also unable to access previous files from an external drive.The 'prohibited' sign shows when an uninstall is attempted.I have described how the product falls short of the description and they say they're happy wrong operating system has been installed(dirty install).Trade Me are a joke!"
Gorilla Guerrilla says"By far the worst online shopping experience ever My case: I am the seller and I've put am item to auction. During adding item procedure one of the options to choose from is the method of payment. There are several options available which include cash, bank transfer but also something called Ping. Ping is advertised as instant payment option. Obviously such service comes at a cost and they charge you for it. After auction has finished, I have received an email message from trademe in which they advise me to get in touch with buyer to organize a payment???? Why I was charged extra then? Furthermore that didn't stop them to immediately charge my account with their full fee. That email also advised me that banktransfer option is mandatory. If it is mandatory why that checkbox wasn't checked in payment options? I'll tell you why, because then I would never chose Ping and gave them extra money. I tried removing Ping from my other still active auctions and I wasn't able to, because, imagine, Ping checkbox is greyed out. Then I tried to get in touch with them. They are in million dollar business and they don't have a phone number to call. After going through tons of meaningless blogs I finally found chat which luckily wasn't chat bot. I had two conversations there, wasting my time by typing. Their first response was to copy/paste me same blog nonsense insulting my IQ several times during the process. I remained persistent and demanded answers which ended up by them hanging up on me twice! Tbh I feel like a robbed off idiot. Sad panda. STAY AWAY!!!"
My2cents says"It's a shame I can't give a zero rating. I have been selling on behalf of my parents for over a year now. Have had many excellent trade with very happy buyers, but unfortunately also had 2 bad buyers - both of whom were clearly attempting to scam us and being very abuse via email. This was very stressful and caused my parents in their late 60's a lot of anxiety. I wasn't worried as my assumption was that if you can clearly provide the abuse emails and clear evidence of a scam, that trademe would resolve the matter. However Trade me were only interested in protecting the buyer regardless of their behavior and had no interest in the scamming taking place against vulnerable people of a generation unfamiliar with how to deal with these situations on their platform. What a shame for all the genuine kiwis out there just trading normally and respectfully. Shocking treatment of my parents - not cool Trademe. Not ok at all."